Great article! Chatbots surely have much to offer. I’m currently researching the application of such technologies in banking and finance, as a sort of “front-line” before the front-line employees need to be called upon. If it can answer most, or all, of a client’s queries, then that front-line employee can spend their time answering more complex user queries. Efficient!

Interested in Computer Science, education and world domination.

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